Chick-fil-A

Consumer Trends

Consumers see full-service chains offering greater value today, even with inflation

A new American Consumer Satisfaction Index survey shows the public perceives the sector as offering better quality for the money.

Food

Chick-fil-A revisits the grill for its new Maple Pepper Bacon Sandwich

The grilled chicken sandwich is in test starting Monday in two markets, while other menu items roll out nationally for summer.

The Bottom Line: Among the biggest limited-service chains, Raising Cane’s and Chick-fil-A have performed best over the past decade at growing unit volumes when adjusted for inflation.

Following a pilot in select markets last year, Chick-fil-A’s dressings are now available at retail to consumers around the country.

The fast-food chicken sandwich chain is upgrading its mobile app with geolocation services to better time customers' mobile orders. It will also give customers wait times.

More than two-thirds of the chain’s diners who tried the vegetarian sandwich said they would buy it again.

The chicken sandwich chain’s domestic system sales increased another 13% last year. But check out how much a stand-alone restaurant makes now.

The Bottom Line: The fast-food chicken-sandwich restaurant chain is getting criticism from customers and some political opportunists for testing a new plant-based menu item.

The fast-food chicken-sandwich chain is jumping on the plant-based bandwagon with a cauliflower version of its most popular menu item.

The “Chick-fil-A Originals,” feature a selection of apparel and other merchandise. They are not expected to last long.

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