Chick-fil-A

By Jonathan Maze on Feb. 13, 2023

The Bottom Line: The fast-food chicken-sandwich restaurant chain is getting criticism from customers and some political opportunists for testing a new plant-based menu item.

Food

Chick-fil-A is testing a cauliflower sandwich

By Jonathan Maze on Feb. 09, 2023

The fast-food chicken-sandwich chain is jumping on the plant-based bandwagon with a cauliflower version of its most popular menu item.

Marketing

Here’s a look at Chick-fil-A’s first merchandise line

By Jonathan Maze on Dec. 01, 2022

The “Chick-fil-A Originals,” feature a selection of apparel and other merchandise. They are not expected to last long.

Workforce

Call the scrap yard. We have a labor model to be picked up.

By Peter Romeo and Nancy Kruse on Nov. 22, 2022

Sweet & Sour: The restaurant business has grappled with labor challenges for about 40 years now, but never a situation as trying as the current one. It’s time to rethink the very nature of restaurant work.

Food

Chick-fil-A welcomes the holidays with the comeback of two seasonal favorites

By Patricia Cobe on Nov. 10, 2022

The Peppermint Chip Milkshake and Chicken Tortilla Soup return to the chain’s menu on Nov. 14 for a limited time. Both items are longtime holiday icons.

Marketing

The story behind 'Sunday Side Chicks,' a meme that may well become a restaurant

By Lisa Jennings on Sep. 15, 2022

The idea for the still-in-development concept grew out of a tweet poking fun at Chick-fil-A's policy of closing on Sundays.

Food

Chick-fil-A joins an intensifying fast-food breakfast battle with Chorizo Cheddar Egg Bites

By Patricia Cobe on Aug. 15, 2022

The grab-and-go item, in test in several markets, is the first new breakfast selection the chicken chain has added since 2017.

Marketing

Chick-fil-A rules, but consumers still prefer full-service dining

By Jonathan Maze on Jun. 28, 2022

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

Technology