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Chick-fil-A

Marketing

Among teens, Raising Cane's enters the chat

 By Jonathan Maze on Oct. 10, 2023

The fast-growing chicken finger chain was ranked fifth among teens’ favorite restaurants, according to the latest Piper Sandler survey. But Chick-fil-A is still king.

Technology

Chick-fil-A is opening a lot more mobile-order lanes

 By Jonathan Maze on Sep. 06, 2023

The chicken sandwich chain is adding “Mobile Thru” lanes to its drive-thrus in 300 locations amid a growing number of efforts to bolster its digital business.

Food

Chick-fil-A's first ever twist on its signature chicken sandwich is rooted in the South

By Patricia Cobe on Aug. 16, 2023

The Honey Pepper Pimento Chicken Sandwich delivers a triple dose of sweet, spicy and savory flavors.

Operations

A look inside Chick-fil-A's planned new prototypes

By Jonathan Maze on Jul. 28, 2023

The chicken-sandwich chain plans to open two new prototypes targeted at takeout customers, including one of them with a four-lane drive-thru under a second-story kitchen.

Operations

Chick-fil-A offers up a drive-thru-only restaurant

By Jonathan Maze on Jul. 24, 2023

The chicken sandwich chain is opening a location in Hawaii this week featuring employees walking the line taking orders and payment.

Food

The Maple Pepper Bacon Sandwich continues Chick-fil-A's mission to grow the grilled category

By Patricia Cobe on Jun. 29, 2023

Behind the Menu: The new LTO, currently in test, is the chain's first grilled chicken sandwich introduced since 2019. But it probably won’t be the last.

Consumer Trends

Consumers see full-service chains offering greater value today, even with inflation

By Peter Romeo on Jun. 27, 2023

A new American Consumer Satisfaction Index survey shows the public perceives the sector as offering better quality for the money.

Financing

These are the fast-food chains doing best at beating inflation

By Jonathan Maze on Jun. 08, 2023

The Bottom Line: Among the biggest limited-service chains, Raising Cane’s and Chick-fil-A have performed best over the past decade at growing unit volumes when adjusted for inflation.

Food

Chick-fil-A revisits the grill for its new Maple Pepper Bacon Sandwich

By Patricia Cobe on Jun. 08, 2023

The grilled chicken sandwich is in test starting Monday in two markets, while other menu items roll out nationally for summer.

Food

Chick-fil-A rolls out branded salad dressings on grocery store shelves nationwide

By Patricia Cobe on May 11, 2023

Following a pilot in select markets last year, Chick-fil-A’s dressings are now available at retail to consumers around the country.

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