Operations
The popularity of Snack Wraps caught McDonald's off-guard
The fast-food giant underestimated how well the product would sell in its early days, which prompted shortages and frustrated some operators. Social media is creating havoc with many restaurant chains’ projections.
Marketing
McDonald's will test a new beverage platform in Wisconsin and Colorado
The fast-food giant will be bringing its test of a broader lineup of coffee, energy drinks, crafted sodas and other beverages to more than 500 locations later this summer. Here’s why.