Technology
TikTok proves potent marketing channel for some restaurants
The fast-growing social media app has helped drive engagement—and sales—from Gen Z consumers. So why aren't more restaurants using it?
Technology
3 new robots hitting the restaurant market
The latest automation includes a tray on wheels and a “robotic dark kitchen.”
Building a strong customer experience has long been a driving force for earning customer loyalty—but with the coronavirus pandemic, maintaining a positive customer experience while having little or no physical contact with customers requires restaurant operators to rethink their approach to how they do business.