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Technology

The latest news and trends in restaurant technology
Technology

When an 800-pound gorilla delivers

McDonald's revealed last week that the benefits of delivery and new technology run deeper than its financial results suggest. Here's a look at some of the results that hold deep implication—for the industry, and for any concept looking to take the same path.

Technology

Running the iRestaurant

Restaurants across the country have dabbled in iPad usage, primarily back-of-house for inventory or front-of-house for wine lists. But few have jumped in to the extent that Christian and Nacasha Ruffin, owners of Atlanta’s Do restaurant, have.

With all the hubbub about mobile payments and tablet menus, it’s easy to forget that technology, as defined by Webster’s, cuts a broader swath; it’s defined as “the practical application of knowledge, especially in a particular area.”

Beacons and other location-based technology already are going mainstream in the retail space. Now restaurants are getting in the game, using geotargeting to deliver hospitality in new ways.

The four-unit experiment “is going extremely well,” CEO Kevin Miles told Wall Street.

Despite the hoards of startups promising to remake the restaurant business through technology, not all operators and consumers are dashing to hasten the transformation. Research from the National Restaurant Association paints a sometimes surprising picture of where we are in the adoption process.

Restaurant Business breaks down the plans for kiosk implementation at top chains and checks in with other concepts that already use kiosks, including Panera, to see how the technology is working for them.

The new platform is part of the chain’s continuing push into off-premise.

It’s an exciting time in hospitality technology. We’re right on the cusp of some really great game-changers, offering ways to improve the guest experience that we never before imagined. Which ones seem to have more legs than others?

When Firehouse Subs partnered with King’s Hawaiian to offer the King’s Hawaiian Pork & Slaw sandwich, it was the first time the sweet bread producer had partnered with a restaurant chain. To commemorate the occasion the “Lei Your Love on the Line” video contest was born.

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