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Operations

Kroger takes the ghost kitchen plunge

 By Heather Lalley on Oct. 08, 2020

The grocery giant, through a partnership with delivery-only startup ClusterTruck, is opening two ghost kitchens in Indiana and Ohio.

Technology

DoorDash launches service for corporate meals

 By Joe Guszkowski on Oct. 08, 2020

DoorDash for Work could help some restaurants reconnect with lost catering and officer worker business.

Technology

Uber Eats updates app with focus on discoverability

By Joe Guszkowski on Oct. 07, 2020

New features are intended to make it easier for customers to find what they’re looking for.

Technology

Denver OKs 15% cap on delivery fees

By Joe Guszkowski on Oct. 06, 2020

Also under the new ordinance, third-party services will need restaurants’ consent to be featured on their marketplaces.

Technology

Zuul launches batch delivery service for offices, apartments

By Joe Guszkowski on Sep. 30, 2020

Zuul Market will allow employees and tenants to order from multiple restaurants for scheduled daily drops.

Technology

Arby’s parent invests in POS integration company ItsaCheckmate

By Joe Guszkowski on Sep. 30, 2020

Inspire Brands will introduce the platform in thousands of restaurants, starting with more than 1,000 Arby’s.

Technology

Postmates more than doubles revenue in Q2 ahead of Uber Eats deal

By Joe Guszkowski on Sep. 29, 2020

The DOJ has asked for more information about the pending acquisition, according to a filing by Uber.

Technology

California puts end to questionable third-party delivery practice

By Joe Guszkowski on Sep. 25, 2020

Delivery companies will now need a restaurant’s consent to be listed on their platforms.

Technology

DoorDash accused of steering orders from non-partner restaurants

By Joe Guszkowski on Sep. 25, 2020

A lawsuit alleges the delivery company is listing these restaurants as closed or too far away in an attempt to redirect guests to official partners.

Technology

Mobile ordering takes off, thanks to COVID

By Jonathan Maze on Sep. 23, 2020

The long-growing service has flourished during the pandemic, providing chains with some unexpected opportunities.

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