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leadership

Pei Wei has a new CEO

 By Peter Romeo on Feb. 21, 2017

Former NPC COO John Hedrick quietly joined the chain last month.

Leadership

3 questions for Stephen J. Sather

 By Peter Romeo on May 18, 2017

At El Pollo Loco’s Southern California headquarters, the staff has adjusted to moving at what it calls “the speed of Sather,” says VP of Marketing Mark Hardison.

Operations

Service fees catch hold as tipping alternative

By Peter Romeo on Oct. 26, 2017

With minimum wage hikes increasing the pain of full-service places grappling with an in-house pay gap, operators are increasingly giving surcharges a try.

Leadership

Ray Blanchette named Ruby Tuesday CEO

By Jonathan Maze on Jan. 09, 2018

The former Ignite and Au Bon Pain CEO is “bullish” on the opportunity.

Leadership

With its new hire, Chipotle shows it's just another QSR

By Jonathan Maze on Feb. 14, 2018

The Bottom Line: The burrito chain has been trending toward normalization for some time now, and that's a good thing.

Leadership

Taziki’s Mediterranean Cafe names new CEO

By Heather Lalley on Apr. 03, 2018

The fast casual looks to jump-start its growth with updated leadership.

Papa John’s promotes Steve Ritchie to president

By Kelsey Squire on Jul. 31, 2015

The pizza-delivery company’s COO gains a new role.

Operations

Restaurants play the blame game

By Peter Romeo on Mar. 02, 2017

Bad financial results have restaurant chain executives citing all kinds of factors for their top- and bottom-line difficulties, from an unexciting football season to high legal fees. Do they have a case? It depends.

Potbelly to get new CEO

By Peter Romeo on May 31, 2017

No reason was given for the departure of Aylwin Lewis.

Leadership

6 stunners from Chick-fil-A’s CEO

By Peter Romeo on Oct. 31, 2017

Dan Cathy provided a number of surprises during a keynote presentation at the Global Restaurant Leadership Conference. Here's a sampling.

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