Operations

New restaurant equipment and back-of-the-house technology

Wake Up Call coffeehouse chain expands with acquisition

By Lisa Jennings on May 24, 2023

The 11-unit chain acquired 13 locations of Black Rock Coffee Bar in Washington state, with plans to convert them to Wake Up Call.

Operations

At the National Restaurant Association Show, brands leveraged sustainability as a marketing strategy

By Reyna Estrada on May 24, 2023

As younger consumers look for social responsibility from the brands they interact with, food and beverage businesses are making sure to spotlight their sustainability efforts.

Operations

Panera Brands to restructure leadership in prep for IPO

By Lisa Jennings on May 23, 2023

The timing of the potential public offering remains unclear, but the group that includes Panera Bread, Einstein Bros. and Caribou Coffee remains on track to go public again.

Operations

6 top trends spotted at the National Restaurant Show

By Patricia Cobe and Kelsey Squire on May 23, 2023

Here are just some of what RB’s editors uncovered during the Show’s four days.

Premium

Operations

Washington, D.C., restaurants learn the outs of service fees

By Peter Romeo on May 22, 2023

Surcharges have become routine after residents voted to kill the tip credit. Now, operators and customers are coming across the unexpected side effects.

Operations

At the National Restaurant Association Show, technology moves to the back of the house

By Jonathan Maze on May 20, 2023

Robots were everywhere. But much of the technology focus was on improving profitability and simplifying operations as costs increase and recession looms.

Operations