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Best practices for improving recruitment, retention and training

Workforce

Court is asked to give 7 pro-union Starbucks baristas their jobs back

 By Peter Romeo on May 11, 2022

The petition also asks a federal court to order that Starbucks cease and desist a number of tactics for resisting unionization, including intensified scrutiny of employees prior to a union vote.

Workforce

Labor regulator echoes union's accusations that Starbucks is playing dirty

 By Peter Romeo on May 09, 2022

A high-level official has leveled several dozen complaints against the coffee giant for its response to the organizing drive.

Workforce

Shareholders push Denny's and Dine to look at ending tip credit

By Joe Guszkowski on May 05, 2022

The pension funds for New York state and New York City have joined calls for the companies to study the impact of higher wages. The moves are being backed by advocacy group One Fair Wage.

Workforce

Applebee’s parent bets tech can make up for fewer workers

By Joe Guszkowski on May 04, 2022

Dine Brands is investing in handheld server tablets and exploring robots to help ease a nagging staffing shortage.

Workforce

Hospitality hiring rises, but so does turnover, new stats show

By Peter Romeo on May 03, 2022

Restaurants' labor problem is shifting back to retention as much as recruitment.

Workforce

Starbucks says union 'agents' are harassing non-supportive guests and employees

By Peter Romeo on Apr. 28, 2022

The chain has asked federal labor regulators to halt the intimidation as relations between Starbucks and the union continue to sour.

Workforce

Chipotle zeroes in on its need for speed

By Heather Lalley on Apr. 27, 2022

The burrito chain is now tying manager and crew bonuses to how many burritos and bowls can be made every 15 minutes.

Workforce

Starbucks faces sanctions for firing union organizers

By Peter Romeo on Apr. 25, 2022

Regulators say the chain appears to have violated federal rules when it fired seven pro-union baristas in Tennessee.

Workforce

McDonald’s will reward employees based on customer shout-outs

By Jonathan Maze on Apr. 20, 2022

Under the company’s “Thank You Crew” initiative, franchisees provide personalized “surprise and delight” rewards to employees who do everything from providing extra special service to saving a customer’s life.

Workforce

Robots lend a cyborg marketing hand to 7 California hotels

By Peter Romeo on Apr. 19, 2022

As room service deliverers, the droids have proven a draw for nearby residents, according to owner Seaview Investments.

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