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operations

Operations

Target starts curbside delivery of Starbucks drinks

 By Peter Romeo on Nov. 16, 2022

The retailer said 200 of its stores will add the service before the start of the holidays. It proved "very, very popular" in a Q2 test, an executive commented.

Leadership

Applebee's vet Elizabeth McGee joins Ruby Restaurant Group as COO

 By Peter Romeo on Nov. 14, 2022

She will oversee HR and F&B innovation in addition to day-to-day ops at the parent of Ruby Slipper and Ruby Sunshine Café.

Operations

United Airlines gives grab-and-go lounges a try

By Peter Romeo on Nov. 08, 2022

The carrier has opened a new convenience-store-like lounge in Denver for members of its elite flyers club.

Leadership

Arby’s names Rita Patel chief marketing officer

By Reyna Estrada on Oct. 06, 2022

Arby’s has named Rita Patel Brand its chief marketing officer (CMO). In her new role, Patel will oversee Arby’s brand strategy, menu and culinary innovation, as well as advertising and integrated ...

Financing

Will investments by Burger King and Starbucks work? History says yes

By Jonathan Maze on Sep. 16, 2022

The two chains both revealed plans to invest $400 million or more into their businesses, joining a list of companies that have put cash behind revitalization plans.

Food

How climate change is impacting your menu

By Patricia Cobe on Sep. 15, 2022

Michael P. Hoffmann, co-author of “Our Changing Menu,” shares how some well-loved foods and drinks are being threatened and what operators can do about it.

Operations

Dairy Queen names Nicolas Boudet international chief operating officer

By Reyna Estrada on Sep. 14, 2022

Nicolas Boudet has joined Dairy Queen as chief operating officer, international. In this role, Boudet will lead business in more than 20 countries outside of the U.S. and Canada. His role will include...

Food

How frozen yogurt concepts are fighting to remain relevant

By Reyna Estrada on Sep. 14, 2022

Despite Americans’ affinity for frozen treats, the froyo segment has been in a slump. Can brands such as Yogurtland and 16 Handles bring it back from the dead?

Operations

Is your restaurant protected against natural disasters?

By Peter Romeo on Sep. 14, 2022

The National Restaurant Association has compiled a handbook for operators who want to prepare against floods, blizzards, wildfires and the like. Take our quiz to see if you should order a free copy.

Workforce

How restaurants feed a culture of substance abuse

By Peter Romeo, Heather Lalley and Joe Guszkowski on Sep. 13, 2022

Restaurant employees are more likely to suffer from drug and alcohol abuse than almost any other industry. Explanations for the problem vary, but a big one is denial.

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