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Operations

New restaurant equipment and back-of-the-house technology
Operations

Hilton Hotels exec joins Focus Brands' board

 By Lisa Jennings on Feb. 12, 2024

Phil Cordell, who has led both the Hampton Inn and Hilton Garden Inn brands, joins the Atlanta-based multi-brand franchise company's board of directors in an expansion.

Operations

New York adopts new rules for passing along credit-card fees to customers

 By Peter Romeo on Feb. 12, 2024

The measure is the latest instance of lawmakers and consumers trying to bring more clarity on restaurant service fees.

Operations

No-show uh-oh! Guest balks at reservation-cancellation policy

By Jonathan Deutsch, Ph.D. on Feb. 09, 2024

Advice Guy: Here’s how to defuse a conflict over a pre-paid reservation refund.

Operations

5 jaw-dropping facts about the state of restaurants

By Peter Romeo on Feb. 09, 2024

Reality Check: This year's mother of all industry forecasts is packed with tidbits that are likely to surprise. Here are five we found in the National Restaurant Association's State of the Restaurant Industry report.

Operations

Whataburger makes a move on Las Vegas

By Jonathan Maze on Feb. 08, 2024

The San Antonio-based burger chain opened the largest number of new restaurants in its history last year and now operates more than 1,000 restaurants.

Operations

How Charleston's Husk restaurant stays relevant in a competitive dining city

By Patricia Cobe on Feb. 08, 2024

GM Steven Chandler honors the restaurant’s legacy while moving it forward in step with the trends.

Operations

The restaurant brands we just can't let go

By Lisa Jennings and Nancy Kruse on Feb. 08, 2024

We loved them once. Will we love them again? Nancy Kruse and Lisa Jennings talk about the wave of restaurant brand revivals attempting to make what's old new again.

Operations

Bonchon's blend of tradition and innovation: A model for culinary excellence and franchise growth

Sponsored content from our partner Bonchon on Feb. 07, 2024

Embracing the global market, how bonchon's unique approach to Korean cuisine and franchising is making waves

Operations

How Chipotle will reach a $4 million AUV

By Lisa Jennings on Feb. 07, 2024

It was a strong 2023 for the brand, but how will Chipotle increase average unit sales by another $1 million as it pushes toward 7,000 locations? CEO Brian Niccol says it's all about execution.

Operations

Chipotle's efforts to protect its value proposition pay off

By Lisa Jennings on Feb. 06, 2024

Healthy transaction gains for both the fourth quarter and the year indicate that guests feel they are getting their money's worth, said CEO Brian Niccol.

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