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customer service

Operations

Texas’ famed Salt Lick tries a subscription service

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Marketing

This week’s restaurant nightmares: Language, people

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Drink up: Beverages play an important role

By Restaurant Business Staff on Dec. 15, 1997

Drink up, my fine friends.

How to save a million dollars

By Bill Main on Dec. 12, 2001

Simple, cheap systems can be put into place to improve service and make guests feel welcome.

Sox fans drawn to local eatery

By Restaurant Business Staff on Mar. 14, 2005

As the Boston Red Sox prepared to face the despised New York Yankees in last fall's historic American League Championship Series, Red Sox fans started queuing up outside the Riviera Cafe, a local eatery with TVs all over the room, more than five hours before game time.

Taylor Named Golbon President

By Restaurant Business Staff on Oct. 23, 2006

Taylor, previously executive vice president, is a 35-year veteran of the foodservice industry, having held management positions with Stewart-Tucker, Menlo...

Pizza Inn Selects Roma Food as its Exclusive Distributor

By Restaurant Business Staff on Apr. 16, 2009

With more than 50 years of experience in the pizza and Italian segment, Roma Foods is the nation's largest distributor to the pizza industry."We are excited...

SSA Claims Both Top Spots for Quiznos

By Restaurant Business Staff on Nov. 02, 2010

SCOTTSDALE, Ariz. (November 2, 2010)—Systems Services ofAmerica (SSA) has won the two top awards from Quiznos as the chain’sDistribution Centers of the...

Marketing

How Culver's uses social media to connect with customers

By Amanda M. Westbrooks on May 30, 2012

Culver’s, a quick-service burger chain that started in Sauk City, Wis. and now has 451 restaurants in 19 states, married its “Welcome to Delicious” story across traditional and social media.

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