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customer service

Consumer Trends

4 ‘diner personas’ reveal what motivates restaurant customers in the age of COVID

New research from SevenRooms can help operators understand and meet guest expectations.


Curbside service gets new life

More chains and independents are bringing orders to the curb. The service could stick around.

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

CHICAGO (Dec. 15, 2009 - Business Wire)—When research consultants at Technomic turnedtheir attention to foodservice manufacturers' sites, and asked...

DALLAS (September 29, 2011)—Maines Paper & Food Service Inc., headquartered in Conklin, NY, will begin construction on a 400,000-square-foot distribution...

DENVER (February 12, 2013 - Business Wire)—Mile Hi Specialty Foods announced it has been named "Distribution Center of the Year for 2012" by Noodles &...

If you really want to understand restaurant consumers, pay attention to what they do as much as what they say.

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