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Consumer Trends

4 ‘diner personas’ reveal what motivates restaurant customers in the age of COVID

New research from SevenRooms can help operators understand and meet guest expectations.

Financing

Curbside service gets new life

More chains and independents are bringing orders to the curb. The service could stick around.

Operations

Texas’ famed Salt Lick tries a subscription service

By Peter Romeo on Nov. 27, 2019

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Marketing

This week’s restaurant nightmares: Language, people

By Peter Romeo on Aug. 08, 2018

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Leadership

The champion

By Peter Romeo on Jul. 28, 2016

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Technomic Report From Visitors to Foodservice Manufacturers' Websites

By Restaurant Business Staff on Dec. 15, 2009

CHICAGO (Dec. 15, 2009 - Business Wire)—When research consultants at Technomic turnedtheir attention to foodservice manufacturers' sites, and asked...

Maines Moves Into North Texas

By Amanda M. Westbrooks on Sep. 29, 2011

DALLAS (September 29, 2011)—Maines Paper & Food Service Inc., headquartered in Conklin, NY, will begin construction on a 400,000-square-foot distribution...

Mile Hi Specialty Foods Named "Distribution Center of the Year for 2012" by Noodles & Company

By Restaurant Business Staff on Feb. 12, 2013

DENVER (February 12, 2013 - Business Wire)—Mile Hi Specialty Foods announced it has been named "Distribution Center of the Year for 2012" by Noodles &...

Consumer Trends

Who is today's diner? (infographic)

By Kelly Killian on Jan. 13, 2014

If you really want to understand restaurant consumers, pay attention to what they do as much as what they say.

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