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customer service

Consumer Trends

4 ‘diner personas’ reveal what motivates restaurant customers in the age of COVID

New research from SevenRooms can help operators understand and meet guest expectations.


Curbside service gets new life

More chains and independents are bringing orders to the curb. The service could stick around.

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

The preferred seating system is a hybrid of two systems. The system gives restaurants the flexibility to make the most of business without the losses associated with a strict reservation policy.

HOUSTON - While its net earnings increased 8.2% to $225.9 million for the first quarter of its fiscal year 2005, Sysco Corp. here also announced that it...

However, it should, and the IFDA Food Safety and Security Committee has stepped up to the plate to work with foodservice distributors to develop a...

Tailored to fit the needs of foodservice, grocery and c-store distributors, the Revionics offering seamlessly integrates with existing installed customer...

If you have just a few units, you can dig up plenty of free information. For hourly workers and managers, start with data from Salary.com and Payscale.com, much of it targeted to your city or zip code. Look to proxy statements of small public companies for figures on executive pay.

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