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customer service

Operations

Restaurants rethink how long their business day should be

Restaurant Rewind: Dayparts are being varied as much as menus these days. The trend started 45 years ago with a brand called Le Peep.

Workforce

Boost efficiency—and employee satisfaction—for great customer service

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. The pressures have reached an apex as current labor challenges leave m...

Chuck E. Cheese is rolling out company-wide cultural sensitivity training after an incident in New Jersey where one of the chain’s characters reportedly ignored a 2-year-old girl. A video of the incid...

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

The chain’s loyal Wine Club members couldn’t wait to get back to its restaurants last year, helping it to become one of the fastest-growing brands in the country.

As consumers return to their pre-pandemic routines of dining out and enjoying time in restaurants with friends and loved ones, they are not just looking forward to enjoying favorite meals, but also the experience.

The burger giant named Manu Steijaert its first chief customer officer, overseeing a new customer experience team to manage digital and in-restaurant diner interactions.

New research from SevenRooms can help operators understand and meet guest expectations.

More chains and independents are bringing orders to the curb. The service could stick around.

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

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