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McDonald's overhauls its customer experience functions

The burger giant named Manu Steijaert its first chief customer officer, overseeing a new customer experience team to manage digital and in-restaurant diner interactions.

Consumer Trends

4 ‘diner personas’ reveal what motivates restaurant customers in the age of COVID

New research from SevenRooms can help operators understand and meet guest expectations.

More chains and independents are bringing orders to the curb. The service could stick around.

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Training is an investment in your biggest asset, your employees. These people have a direct impact on increasing sales, reducing waste, avoiding accidents and enhancing customer satisfaction. Ultimately, they have a key role in improving the quality of products and services.

MINNEAPOLIS (April 8, 2010 - PR NewsWire)—XATA Corporation, a fleet optimization software and services provider, announced that Predestination...

Ideas from December 2011

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