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customer service

Marketing

This week’s restaurant nightmares: Language, people

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Workforce

How to train employees to be nice

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Drink up, my fine friends.

Simple, cheap systems can be put into place to improve service and make guests feel welcome.

As the Boston Red Sox prepared to face the despised New York Yankees in last fall's historic American League Championship Series, Red Sox fans started queuing up outside the Riviera Cafe, a local eatery with TVs all over the room, more than five hours before game time.

Taylor, previously executive vice president, is a 35-year veteran of the foodservice industry, having held management positions with Stewart-Tucker, Menlo...

With more than 50 years of experience in the pizza and Italian segment, Roma Foods is the nation's largest distributor to the pizza industry."We are excited...

SCOTTSDALE, Ariz. (November 2, 2010)—Systems Services ofAmerica (SSA) has won the two top awards from Quiznos as the chain’sDistribution Centers of the...

Culver’s, a quick-service burger chain that started in Sauk City, Wis. and now has 451 restaurants in 19 states, married its “Welcome to Delicious” story across traditional and social media.

A tragedy close to home reminds Executive Editor Kelly Killian of restaurants' comforting presence during our toughest times.

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