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Financing

Black former franchisees sue McDonald’s over discrimination

 By Jonathan Maze on Sep. 01, 2020

More than 50 former operators accused the chain of a longtime pattern of bias that drove many of them out of the system.

Consumer Trends

Delivery services have room to improve, consumers say

 By Joe Guszkowski on Sep. 01, 2020

More than 20% of delivery customers encounter problems every time they order, a new survey found.

Leadership

McDonald’s blasts its former CEO in a new filing

By Jonathan Maze on Aug. 31, 2020

The company said that Steve Easterbrook “abused the trust” of coworkers and others in lying about other relationships and destroying evidence.

Financing

Asian investors buy control of Red Lobster

By Peter Romeo on Aug. 31, 2020

The group includes two prominent global operators and one of the seafood chain's major suppliers

Operations

New Jersey lifts ban on indoor restaurant dining

By Peter Romeo on Aug. 31, 2020

Establishments can re-open their dining rooms at 25% capacity as of 6 a.m. Friday.

Marketing

National Restaurant Association mounts a campaign to pull dine-in customers back

By Peter Romeo on Aug. 31, 2020

The new multimedia ad campaign aims to whet pent-up demand while also reassuring the public of restaurants’ safety.

Technology

Chipotle launches its first digital fundraising program

By Heather Lalley on Aug. 31, 2020

With in-restaurant fundraising for schools impacted by the pandemic, the chain offers an online option.

Leadership

National Restaurant Association Restaurant Revival campaign is live

By National Restaurant Association on Aug. 31, 2020

The new platform highlights restaurants participating in the ServSafe Dining Commitment.

Marketing

Uber Eats launches sponsored listings

By Joe Guszkowski on Aug. 31, 2020

Restaurants can pay to appear higher in the app, making them more likely to attract scrolling customers.

Technology

Uber Eats’ U.S. and Canada chief is leaving company

By Joe Guszkowski on Aug. 31, 2020

Janelle Sallenave will be replaced by Stephane Ficaja, regional general manager for Eats in Europe, Middle East and Africa.

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