Operations

New restaurant equipment and back-of-the-house technology

Shift to off-premise dining creates new opportunities—with same need for safety

Sponsored content from our partner DayMark Safety Systems on Jun. 08, 2021

As the demand for off-premise dining continues to grow, operators need to make adjustments to ensure customers are receiving the same level of quality and safety they would if their meal were consumed in house.

Operations

Performance Food Group adds its purchasing might to a distribution alliance

By Peter Romeo on Jun. 07, 2021

The Independent Marketing Alliance now has five members, with PFG by far the largest.

Operations

Chipotle is getting ready for global expansion

By Heather Lalley on Jun. 04, 2021

The fast casual’s CEO said he is “bullish” on the brand performing well in other countries, given its wide variety of access points for diners.

Operations

Fresh ideas positioned Smashburger for growth during the pandemic

By Patricia Cobe on Jun. 04, 2021

The fast casual’s digital enhancements, marketing and hiring strategies and new design contributed to its success. And the launch of a crispy chicken sandwich didn’t hurt.

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Operations

After sharing restaurants’ pain, distributors strive for a smoother alliance

By Peter Romeo on Jun. 03, 2021

They describe the pandemic as a unifying force that triggered changes in how they’ll operate going forward.

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Operations

With pandemic innovations in place, hotels are ready for a restart

By Patricia Cobe on Jun. 02, 2021

After hotels had time and motivation to rethink service, space and menus over the last year, some operational changes are becoming permanent in hotels big and small.

Operations

Why Shake Shack isn’t worried about cannibalization

By Heather Lalley on Jun. 01, 2021

The fast casual said it’s working to add access and convenience to its operations, which should ease issues as it adds more stores in existing markets, according to its CEO.

Operations

Best practices to attract on-premise diners as restrictions lift

Sponsored content from our partner OpenTable on Jun. 01, 2021

Now, as pandemic-related changes to the market are fading out, operators will again need to reassess and revamp their operations—and on-premise service is at the forefront.

Operations