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Workforce

Best practices for improving recruitment, retention and training

Workforce

Labor: What are you going to do about it?

Operators view labor costs as the biggest threat to profitability.

Workforce

6 ways to handle workplace bullying

Women react to harassment at work differently than their male counterparts, a recent study shows. Here’s how operators are creating cultures that squash bullying while retaining and nurturing talent.

Language barriers pose roadblocks to that success. Here are some training and techniques to improve communication can create opportunity as well.

Don’t blink—a competitive market means hiring managers have to jump on solid candidates.

The impending changes to the federal overtime regulations go into effect Dec. 1, and middle managers are among the biggest concerns under the new rules.

Restaurants are stealing a page out of Silicon Valley’s book filled with unheard-of benefits and annotating it to fit the industry framework.

A competitive labor climate can be a scorcher for restaurants. With employees fleeing to greener pastures in higher-wage cities or better hours, any perk can help.

Along with a smile, a sense of hospitality and a can-do attitude, a restaurant server should have a handle on menu profitability.

Whether you manage one or 100 locations, it’s important to know what makes the best staff successful and how to improve performance across the board at your operation.

When ordering at a restaurant, guests often appreciate the personal recommendation of a knowledgeable and easy-going server. Creating a menu that facilitates upselling—the suggestion of special menu items or food and beverage pairings that enhance the dining experience and warrant an upcharge—pays off for all involved.