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Workforce

Best practices for improving recruitment, retention and training

Workforce

4 ways to get your staff to live your restaurant's values

If your restaurant is founded on values or issues that are important to you personally, it’s important that your staff also be on board with that vision.

Workforce

Incremental Profitability Starts with Your Servers

Along with a smile, a sense of hospitality and a can-do attitude, a restaurant server should have a handle on menu profitability.

Whether you manage one or 100 locations, it’s important to know what makes the best staff successful and how to improve performance across the board at your operation.

When ordering at a restaurant, guests often appreciate the personal recommendation of a knowledgeable and easy-going server. Creating a menu that facilitates upselling—the suggestion of special menu items or food and beverage pairings that enhance the dining experience and warrant an upcharge—pays off for all involved.

A new Gallup report shows millennials aren’t engaged in the workplace—and what can be done to get them on board.

Larger employers are moving out, while some small businesses like restaurants are deciding now’s the time to throw in the napkin.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

Here are some surprising cons restaurateurs have been reporting to Angelo Amador, the NRA’s senior VP of labor and workforce policy and regulatory counsel.

Here are three ways to help employees lock down cracks in security protocols.

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