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Workforce

Best practices for improving recruitment, retention and training

Workforce

The wonderful wizards of the workplace

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

Workforce

How to train employees to be nice

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

If you didn’t get a raise last year, ask the boss why you were excluded from what People Report says was the vast majority of salaried restaurant employees who got a bump in base pay during 2012. At the very least, it may help your chances in 2013, when salaries are expected by the human-resources research company to rise by an average of 2.7 percent.

Founder and owner Louis Basile says they only hire A+ or “A+ potential” recruits using Wildflower’s “five core truths of hiring”:

In today’s hyper-competitive restaurant world, some of the most influential players are not in the front- or back-of-the-house.

Pal’s Sudden Service has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.

Meet Rita DeSanno. For 25 years she’s served in the Marines, feeding troops for three wars. Now the master sergeant is leaving the Corps and wondering where she’ll find a foodservice job in a private sector where roughly one out of 10 people is out of work.

An upbeat, motivated GM can inspire the rest of your staff and improve your bottom line. So how do you keep those GMs whistling while they work?

Think labor unions are someone else’s problem? Think again. While unions and other workers’ rights groups haven’t fed well at the restaurant trough to date, that scenario is poised to change.

When McDonald’s held a massive nationwide job fair earlier this year, it hired 50,000 new employees—in a single day.