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consumers

Marketing

How to draw guests with next-gen loyalty

 By Jill Failla on Jun. 13, 2017

Punch cards are a thing of the past; these new initiatives are meeting modern needs at top chains.

Operations

This week’s restaurant nightmares: Killer complaints

 By Peter Romeo on Jun. 21, 2017

Even mild griping can escalate quickly in the age of social media into a business-killing (or building) controversy, as restaurants learned this week.

Consumer Trends

This week’s 5 head-spinning moments: Customer dares

By Peter Romeo on Jun. 23, 2017

The dining-out public was given a heads-up that it might have to think a little more broadly if it intends to understand what's happening in restaurants.

Consumer Trends

4 new burger preferences

By Lizzy Freier on Jun. 26, 2017

Consumers’ favorite burger components, builds and consumption habits have changed in several ways over the last two years.

Consumer Trends

The 10 most alluring LTOs in June

By Lizzy Freier on Jul. 06, 2017

Consumers reveal which chain limited-time offers they are most likely to order based on the name and description.

Consumer Trends

The 10 most craveable chain tacos

By Lizzy Freier, Michelle Zalesny and Dora Meza on Jul. 07, 2017

Click through to see the list of consumers’ most-craved restaurant tacos, from Mexican joints to burger chains.

Consumer Trends

8 ways to give customers more bang for their buck

By Patricia Cobe and Brett Dworski on Jul. 31, 2017

Here’s how restaurants can promote value without focusing on price alone.

Consumer Trends

The 10 most craveable chain wings

By Lizzy Freier and Michelle Zalesny on Aug. 04, 2017

Consumers’ most craved restaurant chicken wings don't only come from wings concepts.

Consumer Trends

The 10 most alluring LTOs in July

By Lizzy Freier and Brett Dworski on Aug. 07, 2017

Consumers reveal which chain limited-time offers they were most likely to order last month based on the name and description.

Potential sales mix for delivery: 40%, study finds

By Peter Romeo on Aug. 16, 2017

And most of the increased business should be incremental, with no loss by traditional leaders like pizza chains.

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