technology

The experience-driven, product-centric restaurant

Sponsored content from our partner Softtek on Jun. 21, 2021

In this episode, Melissa Perri, CEO of Produx Lab, Jennifer Perri, Operations Manager of Princeton University and Jaime Palacios, SVP of Digital of Softtek, cover how technology-enabled hyper-personalization in restaurant brands can achieve once they move away from an efficient play to an overall guest experience strategy.

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Popmenu wants to upgrade restaurants' 'most underutilized asset': The menu

By Joe Guszkowski on Jun. 18, 2021

Why the online ordering company fresh off a $65 million funding round views the menu as the key to customer engagement.

Technology

OpenTable gives restaurants a new tool to combat flaky guests

By Joe Guszkowski on Jun. 18, 2021

Restaurants will be able to label a diner as a potential no-show. It's part of a broader campaign by OpenTable to raise awareness about the harms of missing a reservation.

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El Pollo Loco is testing drone delivery

By Joe Guszkowski on Jun. 17, 2021

The chicken chain will use automated drones from Flytrex to bring meals to some customers in Southern California.

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POS provider SpotOn launches ordering through Google

By Joe Guszkowski on Jun. 17, 2021

Restaurants can opt in to allow for seamless ordering on Google Search and Maps, a channel that can help attract new customers and drive direct orders.

Technology

Grubhub names new CEO as Just Eat Takeaway deal closes

By Joe Guszkowski on Jun. 15, 2021

President and CFO Adam DeWitt will take the reins, while founder and former CEO Matt Maloney joins the board of the new entity that is one of the biggest delivery companies in the world.

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Will virtual brands stick around?

By Jonathan Maze, Joe Guszkowski, Peter Romeo, Heather Lalley and Patricia Cobe on Jun. 14, 2021

Editors’ Roundtable: Delivery-only concepts are appearing faster than we can write about them. RB’s editors discuss whether this concept is here to stay.

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Tech roundup: Virtual brands aren't slowing down

By Joe Guszkowski on Jun. 14, 2021

The delivery-only concepts continue to pop up everywhere, including inside the kitchen of a big foodservice supplier. Also, Kitchen United is importing a popular U.K. concept and DoorDash is going to Japan.

Technology