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Operations

This week's restaurant nightmares: Royal pains

Burger King riles a whole country, ICE savors the handiwork of the very people it’s apprehending, restaurants discover an unknown party is running their websites, and a dress code is slammed as racist.

Technology

3 ways technology is helping restaurant staff personalize the guest experience

Here’s how metrics are helping employees take hospitality to the next level.

The move aims to boost sluggish p.m. sales by promoting select items.

Restaurant industry sales are projected to reach a record $475.8 billion in 2005, reported the National Restaurant Association at its annual Restaurant, Hotel-Motel Show, which ended earlier this week.

With new indoor and outdoor equipment, grilling and smoking have been made easy. Here are the key issues to consider when purchasing a new grill/smoke setup for your shop.

Foodservice suppliers provide a look at products designed to make an operator’s job easier.

Point-of-sale technology affects every aspect of foodservice operations. The Web and wireless technology have freed the POS system for more wide-ranging tasks, like interfacing efficiently with customers. Today’s technology gives customers more control over the dining experience and frees up some labor.

Tame your busy workday with the latest gear and gadgets on the personal tech front

A growing number of diners have indicated that they use social media sites to “friend,” locate or follow a restaurant and find out about promotions or menu items. Social media is a new and quickly growing way for restaurants to interact with their guests.

You may have seen Livebookings, Europe's largest online restaurant reservation service provider, seated next to OpenTable, their American equivalent, at the 2011 NRA Show in Chicago. That may be the last time they sit comfortably at the same table.

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