Top chains by menu segment for 2017
Top chains by menu segment for 2017
By Restaurant Business Staff on Jan. 17, 2017Bakery cafe
1. Panera Bread
Service/Hospitality: 62.8%
Appearance/Ambiance: 48.7%
Food/Beverage: 53.2%
Convenience/Takeout: 58.8%
Value: 43.1%
Overall Score: 52.5%
2. Corner Bakery Cafe
Service/Hospitality: 62.9%
Appearance/Ambiance: 50%
Food/Beverage: 52.3%
Convenience/Takeout: 57.6%
Value: 43.1%
Overall Score: 52.3%
3. Einstein Bros. Bagels
Service/Hospitality: 60.4%
Appearance/Ambiance: 42.8%
Food/Beverage: 50.5%
Convenience/Takeout: 57.6%
Value: 39.7%
Overall Score: 49.4%
Beverage/snack
1. Krispy Kreme
Service/Hospitality: 63.6%
Appearance/Ambiance: 50.7%
Food/Beverage: 55.9%
Convenience/Takeout: 61.4%
Value: 49.2%
Overall Score: 55.6%
2. Cold Stone Creamery
Service/Hospitality: 65.5%
Appearance/Ambiance: 51.5%
Food/Beverage: 55.9%
Convenience/Takeout: 58.2%
Value: 43.5%
Overall Score: 54.5%
3. Jamba Juice
Service/Hospitality: 63.7%
Appearance/Ambiance: 46.8%
Food/Beverage: 56.6%
Convenience/Takeout: 61%
Value: 45.8%
Overall Score: 54.3%
Burger
1. In-N-Out Burger
Service/Hospitality: 73%
Appearance/Ambiance: 51.9%
Food/Beverage: 54.5%
Convenience/Takeout: 61.1%
Value: 54.9%
Overall Score: 57%
2. Culver's
Service/Hospitality: 69.4%
Appearance/Ambiance: 53.4%
Food/Beverage: 56.2%
Convenience/Takeout: 62.4%
Value: 45.5%
Overall Score: 56.5%
3. The Habit Burger Grill
Service/Hospitality: 66.8%
Appearance/Ambiance: 51.7%
Food/Beverage: 53.1%
Convenience/Takeout: 59.6%
Value: 48%
Overall Score: 54.4%
Chicken
1. Chick-fil-A
Service/Hospitality: 73.7%
Appearance/Ambiance: 58.1%
Food/Beverage: 57.6%
Convenience/Takeout: 64.7%
Value: 52.9%
Overall Score: 59.9%
2. Raising Cane's Chicken Fingers
Service/Hospitality: 70.3%
Appearance/Ambiance: 56.2%
Food/Beverage: 56.1%
Convenience/Takeout: 67%
Value: 51.1%
Overall Score: 58.6%
3. Zaxby's
Service/Hospitality: 59.4%
Appearance/Ambiance: 50.9%
Food/Beverage: 54.8%
Convenience/Takeout: 61.5%
Value: 44.5%
Overall Score: 54.1%
Family style
1. Cracker Barrel Old Country Store
Service/Hospitality: 66.2%
Appearance/Ambiance: 58.8%
Food/Beverage: 58.8%
Convenience/Takeout: 56.9%
Value: 53.6%
Overall Score: 58.8%
2. Shoney's
Service/Hospitality: 60.7%
Appearance/Ambiance: 51.3%
Food/Beverage: 50.6%
Convenience/Takeout: 55.6%
Value: 46.7%
Overall Score: 52.2%
3. Bob Evans
Service/Hospitality: 60.4%
Appearance/Ambiance: 50%
Food/Beverage: 52.4%
Convenience/Takeout: 54.5%
Value: 44.4%
Overall Score: 52.1%
Italian
1. Maggiano's Little Italy
Service/Hospitality: 67.3%
Appearance/Ambiance: 61.3%
Food/Beverage: 58%
Convenience/Takeout: 57.4%
Value: 51.9%
Overall Score: 59.2%
2. Carrabba's Italian Grill
Service/Hospitality: 67.7%
Appearance/Ambiance: 58.7%
Food/Beverage: 55.1%
Convenience/Takeout: 56.1%
Value: 49%
Overall Score: 57%
3. Brio Tuscan Grille
Service/Hospitality: 63.1%
Appearance/Ambiance: 59.2%
Food/Beverage: 52.9%
Convenience/Takeout: 56.2%
Value: 48.7%
Overall Score: 55.6%
Mexican
1. Chuy's
Service/Hospitality: 65.9%
Appearance/Ambiance: 58.2%
Food/Beverage: 58.7%
Convenience/Takeout: 57.9%
Value: 55.1%
Overall Score: 58.9%
2. Rubio's
Service/Hospitality: 63.8%
Appearance/Ambiance: 48.7%
Food/Beverage: 54.7%
Convenience/Takeout: 59.1%
Value: 47.3%
Overall Score: 53.7%
3. Moe's Southwest Grill
Service/Hospitality: 62.7%
Appearance/Ambiance: 46.9%
Food/Beverage: 51.8%
Convenience/Takeout: 57.2%
Value: 45.7%
Overall Score: 51.5%
Pizza
1. Papa Murphy's Pizza
Service/Hospitality: 69.3%
Appearance/Ambiance: 46%
Food/Beverage: 54.8%
Convenience/Takeout: 69.5%
Value: 55.8%
Overall Score: 57.1%
2. Marco's Pizza
Service/Hospitality: 63.7%
Appearance/Ambiance: 46%
Food/Beverage: 54.8%
Convenience/Takeout: 69.5%
Value: 55.8%
Overall Score: 57.1%
3. Godfather's Pizza
Service/Hospitality: 62.6%
Appearance/Ambiance: 48.8%
Food/Beverage: 52.2%
Convenience/Takeout: 59.8%
Value: 47.6%
Overall Score: 53%
Sandwich
1. Firehouse Subs
Service/Hospitality: 72.5%
Appearance/Ambiance: 60.5%
Food/Beverage: 51.4%
Convenience/Takeout: 67.6%
Value: 53.1%
Overall Score: 62.1%
2. Schlotzsky's
Service/Hospitality: 67.3%
Appearance/Ambiance: 52.2%
Food/Beverage: 60.7%
Convenience/Takeout: 60.7%
Value: 48.8%
Overall Score: 57.7%
3. McAlister's Deli
Service/Hospitality: 66.7%
Appearance/Ambiance: 54.3%
Food/Beverage: 59%
Convenience/Takeout: 61.7%
Value: 49.1%
Overall Score: 57.6%
Seafood
1. Bonefish Grill
Service/Hospitality: 65.3%
Appearance/Ambiance: 57.2%
Food/Beverage: 56.3%
Convenience/Takeout: 54.4%
Value: 46.1%
Overall Score: 56.1%
2. Joe's Crab Shack
Service/Hospitality: 65%
Appearance/Ambiance: 54.6%
Food/Beverage: 56.9%
Convenience/Takeout: 52.5%
Value: 49.3%
Overall Score: 55.8%
3. Red Lobster
Service/Hospitality: 63.5%
Appearance/Ambiance: 52.3%
Food/Beverage: 56.8%
Convenience/Takeout: 50.6%
Value: 43.7%
Overall Score: 54.1%
Steak
1. The Capital Grille
Service/Hospitality: 70%
Appearance/Ambiance: 62.8%
Food/Beverage: 58%
Convenience/Takeout: 58.8%
Value: 51.4%
Overall Score: 60%
2. LongHorn Steakhouse
Service/Hospitality: 67.9%
Appearance/Ambiance: 57.6%
Food/Beverage: 57.2%
Convenience/Takeout: 57.7%
Value: 49.2%
Overall Score: 57.7%
3. Texas Roadhouse
Service/Hospitality: 69.1%
Appearance/Ambiance: 54.5%
Food/Beverage: 58.1%
Convenience/Takeout: 54.6%
Value: 50.4%
Overall Score: 57.2%
Varied menu
1. Seasons 52
Service/Hospitality: 69.4%
Appearance/Ambiance: 62.4%
Food/Beverage: 58.1%
Convenience/Takeout: 57%
Value: 49.5%
Overall Score: 59.4%
2. Cheddar's Scratch Kitchen
Service/Hospitality: 61.8%
Appearance/Ambiance: 57.2%
Food/Beverage: 58.4%
Convenience/Takeout: 57.4%
Value: 54.9%
Overall Score: 58%
3. O'Charley's
Service/Hospitality: 62.2%
Appearance/Ambiance: 52.1%
Food/Beverage: 54%
Convenience/Takeout: 56.7%
Value: 46.6%
Overall Score: 53.9%